National Association of Healthcare Access Management (NAHAM)

Certified Healthcare Access Manager (CHAM)

Credential: Certified Healthcare Access Manager (CHAM) CA Eligible
Credentialing Agency: National Association of Healthcare Access Management (NAHAM)

Renewal Period: 2 years

The National Association of Healthcare Access Management (NAHAM), Certified Healthcare Access Manager (CHAM) certification promotes the highest standards of patient access services through the credentialing of those working as patient access managers. CHAM candidates have experience in patient access services including, admissions, registration, patient finance, guest relations or other related services. Candidates must meet education and eligibility requirements. Candidates must pass a written exam.

More information can be found on the certifying agency's website.

Certified Healthcare Access Manager (CHAM)

MINIMUM REQUIREMENTS

Attainability:    high

Eligibility Requirements (View Details)

  • Credential Prerequisite
  • Experience: 2 years
  • Education: High School Diploma/GED
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for a Service member to meet eligibility requirements. Requirements listed here are based on the minimum degree required. To view other options, see the Eligibility tab.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Exam Administration (View Details)

  • In-person exam
  • Remote proctored on-line exam
  • Third-party test vendor

RECERTIFICATION SUMMARY

Renewal Period: 2 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

National Association of Healthcare Access Management (NAHAM)

2025 M Street NW, Suite 800
Washington, DC  20036

Phone: (202) 367-1125

Email: info@naham.org

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Option 1:

Candidate must have a high school diploma or GED equivalent plus 90 professional development contact hours earned within the past three years.

Option 2:

Candidate must have a four-year degree from an accredited institution in healthcare, business, or related field.

Candidate must have two years management experience in the healthcare or finance industry.

The Certified Healthcare Access Manager (CHAM) credential has the following other requirements:

  • Candidate must obtain and submit the signature of one supervisor or course instructor/advisor and one CHAM certified individual.

Written Exam

  • Pre-Arrival (25%)
    • Patient and Family Experience
    • Admission and Transfer Services
    • Scheduling
    • Pre-Registration
  • Arrival (35%)
    • Patient Check-in, Admission, Registration
    • Patient and Family Experience
    • Revenue Cycle
    • Information Systems
  • Access Management (40%)
    • Statistical Reporting
    • Patient Experience and Management
    • Professional Development and Competency
    • Leadership and Management

Exam Preparation Resources

There are a number of resources available to help you prepare for the Certified Healthcare Access Manager (CHAM) examination:

An additional resource is O'Reilly Learning Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources section on the Related Sites page here on COOL to learn how to get free access.

Testing Information

  • Exam Administration

    Credential exams may be administered in-person at a testing site, proctored on-line remotely, or have options for both. If an exam is administered through a test vendor, the third-party test vendor box will be checked. The following test administration options apply to the Certified Healthcare Access Manager (CHAM) credential where checked:

    • In-person exam
    • Remote proctored on-line exam
    • Third-party test vendor

  • For more information on the National Association of Healthcare Access Management (NAHAM) testing process, visit the agency website.

RECERTIFICATION

Certified Healthcare Access Manager (CHAM)

Renewal Period: 2 years

The Certified Healthcare Access Manager (CHAM) credential has the following recertification information:

  • Individuals holding the CHAM credential are required to participate in the Certification Maintenance Program by earning a minimum of 60 educational contact hours and obtaining 1,500 hours in a position relevant to Access Services during the two-year cycle.

In Demand

This certification is considered in demand. The U.S. Department of Labor sponsored CareerOneStop's analysis indicates the certification is frequently mentioned in online job postings.

Click for external link to CareerOneStop's Credentials Center.

COOL Bucks

See your installation Education Service Officer for credential exam information and coordinating instructions.

COOL Summary

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COOL Summary

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COOL Summary

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Some

Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

Most

Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

CA Eligible

This certification is eligible for CA.

Promotion Points

This certification has been approved for promotion points.

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Star

Star credentials are MOS enhancing, as designated by the Proponent. MOS enhancing credentials are directly related to an MOS or ASI, are taught either partially or completely as part of a Program of Instruction (POI), and improves the MOS technical proficiency.

Skill Level

The Skill Level reflects the level, based on MOS training and/or experience, the Soldier should be the most prepared to successfully earn the credential. See the Table Legend for details about each level.

Navy Bucks

Credential voucher or reimbursement for credential exam, re-certification, or maintenance fee has been approved for payment through the Navy's Credential Program Office. To get a voucher request form, click Menu at the top of any page, then click "2 Complete Voucher and Apply" under Credentialing Steps.

CG Bucks

Current Coast Guard policy states all credentials listed on CG COOL may be reimbursed assuming the enlisted service member meets the eligibility requirements as outlined in the Coast Guard Voluntary Credentialing Program Policy (COMDTINST 1540.1(series))

Early Career

1-3 years experience; Enlisted E1 through E4

Mid Career

4-10 years experience; Enlisted E5 through E6

Late Career

10+ years experience; Enlisted E7 through E9

Early Career

1-3 years experience; Enlisted “A” School through E5

Mid Career

4-10 years experience; Enlisted E6 through E7

Late Career

10+ years experience; Enlisted E8 through E9

Early Career

1-6 years experience; Officer O1 through O2

Mid Career

6-12 years experience; Officer O3 through O5

Late Career

12+ years experience; Officer O6 and Above

GI Bill®

Reimbursement for exam fees has been approved for payment through the GI Bill.

Note: GI Bill approval data is updated quarterly. For the latest information, visit the WEAMS Licenses/Certifications Search page. Make sure to select "Both" in the LAC Category Type drop-down before searching.

Click to go to the external link for GI Bill licensing and certification information.

ANAB (ANSI)

This credential has been accredited by ANAB (ANSI).

Click to go to the external ANAB web site.

ICAC

This credential has been accredited by ICAC.

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ABSNC

This credential has been accredited by ABSNC.

Click to go to the external ABSNC web site.

NCCA

This credentialing program has been accredited by NCCA.

Click to go to the external NCCA web site.

IAS

This credential has been accredited by IAS.

Click to go to the external IAS web site.

Low

May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

Medium

Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: minimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

MOS is Military Occupational Specialty
ASI is Additional Skill Identifier
WOMOS is Warrant Officer Military Occupational Specialty
AOC is Area Of Concentration Officer
Functional Area
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Registered Apprenticeship

An apprenticeship program is registered with the U.S. Department of Labor. Go to the Apprenticeship Finder and enter career path or location to find apprenticeship opportunities.

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Updated: January 07, 2021
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