Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Credential: Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Credentialing Agency: Cisco Systems, Inc.
Renewal Period: 3 years
The Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) certification is for Collaboration Architects, Unified Communications Architects, or Voice and Video Network Managers who are responsible for the design, implementation, and troubleshooting of complex collaboration solutions. The certification is an expert-level certification that ensures candidates gain knowledge and experience in collaboration solutions integration and interoperation, configuration, and troubleshooting in complex networks and the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions. There are no formal prerequisites for CCIE certification. Candidates must first pass a written qualification exam and then the corresponding hands-on lab exam. Candidates are strongly encouraged to have five to seven years of experience with designing, deploying, operating and optimizing collaboration technologies and solutions prior to taking the exam.
More information can be found on the certifying agency's website.
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
MINIMUM REQUIREMENTS
Attainability:
Eligibility Requirements (View Details)
- Credential Prerequisite
- Experience: 5 years recommended
- Education
- Training
- Membership
- Other
- Fee
Note: This credential may have multiple options for a Service member to meet eligibility requirements. Requirements listed here are based on the minimum degree required.
Exam Requirements (View Details)
- Exam
- Written Exam
- Oral Exam
- Practical Exam
- Performance Assessment
Exam Administration (View Details)
- In-person exam
- Remote proctored on-line exam
- Third-party test vendor
RECERTIFICATION SUMMARY
Renewal Period: 3 years
Lab exam note: Last day to test on CCIE Collaboration version 2.0 lab exam is April 26, 2020. First day to test on CCIE Collaboration version 3.0 lab exam is April 27, 2020.
Practical Exam CCIE Collaboration Lab Exam version 2.0
- 1.0 Protocols and APIs (12%)
- 1.1. Capture, analyze, and troubleshoot IP collaboration signaling protocols
- 1.2. Implement and troubleshoot SDP and media negotiation
- 1.3. Analyze and troubleshoot SIP identity headers
- 1.4. Capture, analyze, and troubleshoot media protocols
- 1.5. Design, implement, and troubleshoot DTMF relay
- 1.6. Capture, analyze, and troubleshoot messaging protocols
- 1.7. Capture, analyze, and troubleshoot legacy telephony protocols
- 1.8. Utilize and troubleshoot the following APIs
- 1.9. Describe the functionality of the following APIs
- 2.0 Infrastructure and Quality of Services (11%)
- 2.1. Implement and troubleshoot network services
- 2.2. Troubleshoot layer 2 and layer 3 network connectivity issues
- 2.3. Identify key implications of running collaboration in a wireless environment
- 2.4. Design, implement, and troubleshoot Quality of Service for Collaboration applications and endpoints on LAN/WAN/WLAN (Cisco IOS-XE and AireOS)
- 2.5. Troubleshoot voice and video quality issues
- 2.6. Collect and analyze packet captures on Cisco Collaboration platforms
- 2.7. Design, implement, and troubleshoot Enhanced Locations Call Admission Control (ELCAC)
- 2.8. Design, implement, and troubleshoot Call Admission Control on CUBE
- 2.9. Describe APIC-EM integration with Cisco Collaboration solutions
- 2.10. Design, implement, and troubleshoot Collaboration applications in a virtualized environment
- 3.0 Call Control and Dial plan (24%)
- 3.1. Design and analyze global dial plans
- 3.2. Design, implement, and troubleshoot fundamental dial plan features on Unified CM
- 3.3. Design, implement, and troubleshoot advanced dial plan features on Unified CM
- 4.3. Implement collaboration endpoints and infrastructure using IPv6
- 3.4. Design, implement, and troubleshoot URI and domain-based routing
- 3.5. Implement and troubleshoot Unified CM telephony features
- 3.6. Design, implement, and troubleshoot audio and video codec selection
- 3.7. Implement and troubleshoot SIP trunking
- 3.8. Implement and troubleshoot UDS in a multi-cluster environment
- 3.9. Verify and troubleshoot Unified CM database replication
- 3.10. Design, implement, and troubleshoot dial plans on Cisco IOS-XE
- 3.11. Implement and troubleshoot SIP call control for Unified CME
- 3.12. Implement and troubleshoot SIP-SRST and E-SRST
- 3.13. Design, implement, and troubleshoot dial plans on Expressway Series
- 3.14. Implement and troubleshoot Cisco Spark Services
- 4.0 Endpoints, User Management, and Mobility (10%)
- 4.1. Implement and troubleshoot hardware and software endpoint registration in a multi-cluster environment
- 4.2. Implement and troubleshoot mixed mode and Security By Default (SBD) on Unified CM
- 4.4. Implement and troubleshoot endpoint features
- 4.5. Integrate and troubleshoot LDAP synchronization and authentication
- 4.6. Integrate and troubleshoot Single-Sign-On (SSO)
- 4.7. Implement and troubleshoot self-provisioning
- 4.8. Implement and troubleshoot mobility features
- 4.9. Implement and troubleshoot Extension Mobility Cross Cluster (EMCC)
- 5.0 Edge Services (18%)
- 5.1. Implement and troubleshoot ISDN PRI gateways
- 5.2. Implement and troubleshoot SIP trunks in a multi-tenant environment
- 5.3. Implement and troubleshoot SIP normalization and SDP normalization
- 5.4. Implement and troubleshoot encrypted signaling and media on trunks
- 5.5. Implement and troubleshoot stateful box-to-box redundancy on CUBE (Cisco IOS-XE)
- 5.6. Implement and troubleshoot network and application level security on Cisco IOS-XE
- 5.7. Design, analyze, and troubleshoot firewall traversal in a Collaboration solution
- 5.8. Implement and troubleshoot Expressway Series traversal communications
- 5.9. Implement and troubleshoot Mobile and Remote Access (MRA)
- 5.10. Implement and troubleshoot network and application level security on Expressway Series
- 5.11. Implement and troubleshoot call routing for Spark hybrid services and Business-to-Business (B2B) calling
- 5.12. Implement and troubleshoot Spark hybrid service connectors and containers
- 5.13. Implement and troubleshoot third-party interoperability and federation
- 6.0 Media Resources, Meetings, and Call Recording (12%)
- 6.1. Design, implement, and troubleshoot media resources
- 6.2. Implement and troubleshoot rendezvous conferencing
- 6.3. Implement and troubleshoot ad-hoc conferencing
- 6.4. Implement and troubleshoot scheduled meetings
- 6.5. Implement and troubleshoot CallBridge and WebBridge on Cisco Meeting Server
- 6.6. Implement and troubleshoot high availability on Cisco Meeting Server
- 6.7. Design, implement, and troubleshoot audio and video call recording architectures
- 7.0 Collaboration Applications (13%)
- 7.1. Implement and troubleshoot on premise IM&P servers and clients
- 7.2. Implement and troubleshoot presence
- 7.3. Integrate IM&P server with external database to enable Persistent Chat and Group Chat
- 7.4. Implement and troubleshoot voicemail integration
- 7.5. Implement and troubleshoot voicemail features
- 7.6. Implement and troubleshoot voicemail dial plan
- 7.7. Implement and troubleshoot voicemail digital networking
- 7.8. Design, implement, and troubleshoot Cisco Unified Contact Center Express (UCCX)
- 7.9. Implement and troubleshoot Contact Center agent desktop (Finesse)
Practical Exam CCIE Collaboration Lab Exam version 3.0
- 1.0 Protocols and APIs (10%)
- 1.1 IP collaboration signaling protocols
- 1.2 Media Negotiation
- 1.3 Media Path Optimization
- 1.4 SIP headers
- 1.5 Media protocols
- 1.6 DTMF relay
- 1.7 Messaging protocols
- 1.8 Collaboration APIs
- 2.0 Infrastructure and Quality of Service (10%)
- 2.1 Network services
- 2.2 Troubleshoot layer 2 and layer 3 network connectivity issues
- 2.3 Quality of Service for Collaboration applications and endpoints on LAN/WAN/WLAN (Cisco IOS-XE and AireOS)
- 2.4 Troubleshoot voice and video quality issues
- 2.5 Call Admission Control
- 2.6 Certificate management
- 3.0 Call Control and Dial Plan (20%)
- 3.1 Global dial plans
- 3.2 Fundamental dial plan features on Unified CM
- 3.3 Advanced dial plan features on Unified CM
- 3.4 URI and domain-based routing
- 3.5 Unified CM telephony features
- 3.6 Audio and video codec selection
- 3.7 SIP trunking
- 3.8 Securing SIP trunks on UCM
- 3.9 UDS in a multi-cluster environment
- 3.10 Unified CM database replication
- 3.11 Dial plans on CUBE
- 3.12 SIP-SRST and E-SRST
- 3.13 Dial plans on Expressway Series
- 4.0 Endpoints and User Management (10%)
- 4.1 Hardware and software endpoint registration in a multi-cluster environment
- 4.2 Mixed mode and Security By Default (SBD) on Unified CM
- 4.3 Securing endpoints
- 4.4 Collaboration endpoints and infrastructure using IPv6
- 4.5 Endpoint features
- 4.6 User authentication and authorization
- 4.7 Self-provisioning
- 5.0 Edge Services (20%)
- 5.1 ISDN PRI gateways
- 5.2 SIP trunks using CUBE
- 5.3 SIP normalization and SDP normalization
- 5.4 Securing SIP trunks on CUBE
- 5.5 Stateful box-to-box redundancy on CUBE (Cisco IOS-XE)
- 5.6 Network and application level security on Cisco IOS-XE
- 5.7 Firewall traversal in a Collaboration solution
- 5.8 Expressway Series traversal communications
- 5.9 Mobile and Remote Access (MRA)
- 5.10 Network and application level security on Expressway Series
- 5.11 Webex Edge and Webex Hybrid Services
- 5.12 Third-party interoperability and federation
- 6.0 Media Resources and Meetings (15%)
- 6.1 Media resources
- 6.2 Rendezvous conferencing
- 6.3 Ad-hoc conferencing
- 6.4 Scheduled meetings
- 6.5 CallBridge and WebBridge on Cisco Meeting Server
- 6.6 High availability on Cisco Meeting Server
- 6.7 Secure conferencing on Cisco Meeting Server
- 7.0 Collaboration Applications and Services (15%)
- 7.1 On premise IM&P servers and clients
- 7.2 Presence
- 7.3 IM&P server integration with external database for Persistent Chat and Group Chat
- 7.4 Cisco Unity Connection voicemail integration
- 7.5 Cisco Unity Connection voicemail features
- 7.6 Cisco Unity Connection voicemail dial plan
- 7.7 Mobility features
- 7.8 Extension Mobility Cross Cluster (EMCC)
- 7.9 Audio and video call recording architectures
- 7.10 Secure call recording
- 7.11 Cisco Unified Contact Center Express (UCCX)
- 7.12 Contact Center agent desktop (Finesse)
Exam Preparation Resources
There are a number of resources available to help you prepare for the Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) examination:
- Best Sources
- General References
- Related Training
An additional resource is O'Reilly Learning Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources section on the Related Sites page here on COOL to learn how to get free access.
Testing Information
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Exam Administration
Credential exams may be administered in-person at a testing site, proctored on-line remotely, or have options for both. If an exam is administered through a test vendor, the third-party test vendor box will be checked. The following test administration options apply to the Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) credential where checked:
- In-person exam
- Remote proctored on-line exam
- Third-party test vendor
For more information on the Cisco Systems, Inc. testing process, visit the agency website.
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Third-Party Test Vendor Information
Testing for this credential is handled by the following vendor:
Pearson VUE
The test centers are located in the U.S. They also have some test centers on military bases.
To find out more, use the following links on the Pearson VUE website:
- Search for Testing Program
- Learn About Testing for Military Communities
- Agency/Certification Specific Testing Information
- Contact Pearson VUE
RECERTIFICATION
Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)
Renewal Period: 3 years
Additional considerations for the Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) include:
- There are no formal prerequisites for CCIE certification. Candidates are expected to have an in-depth understanding of the topics on the exams and strongly encouraged to have five to seven years of experience with designing, deploying, operating and optimizing collaboration technologies and solutions prior to taking the exam.
- Passing any of the individual exams required for this certification may lead to a Cisco Certified Specialist Certification. More information can be found on the Cisco webpage.