Cisco Systems, Inc.

Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)


Credential: Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)  In-Demand resource CA Eligible
Credentialing Agency: Cisco Systems, Inc.

Renewal Period: 3 years

The Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) certification is for Collaboration Architects, Unified Communications Architects, or Voice and Video Network Managers who are responsible for the design, implementation, and troubleshooting of complex collaboration solutions. The certification is an expert-level certification that ensures candidates gain knowledge and experience in collaboration solutions integration and interoperation, configuration, and troubleshooting in complex networks and the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions. There are no formal prerequisites for CCIE certification. Candidates must first pass a written qualification exam and then the corresponding hands-on lab exam. Candidates are strongly encouraged to have five to seven years of experience with designing, deploying, operating and optimizing collaboration technologies and solutions prior to taking the exam.

More information can be found on the certifying agency's website.

Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)

MINIMUM REQUIREMENTS

Attainability:    medium

Eligibility Requirements (View Details)

  • Credential Prerequisite
  • Experience: 5 years recommended
  • Education
  • Training
  • Membership
  • Other
  • Fee

Note: This credential may have multiple options for a Service member to meet eligibility requirements. Requirements listed here are based on the minimum degree required.

Exam Requirements (View Details)

  • Exam
  • Written Exam
  • Oral Exam
  • Practical Exam
  • Performance Assessment

Exam Administration (View Details)

  • In-person exam
  • Remote proctored on-line exam
  • Third-party test vendor

RECERTIFICATION SUMMARY

Renewal Period: 3 years

  • Continuing Education
  • Exam
  • Continuing Education OR Exam
  • Fee
  • Other

AGENCY CONTACT INFORMATION

Cisco Systems, Inc.

170 West Tasman Dr.
San Jose, CA  95134

Phone: (800) 553-NETS

Contact Page

Lab exam note:  Last day to test on CCIE Collaboration version 2.0 lab exam is April 26, 2020.  First day to test on CCIE Collaboration version 3.0 lab exam is April 27, 2020.

Written Exam 350-801 CLCOR Exam: Implementing Cisco Collaboration Core Technologies

  • 1.0 Infrastructure and Design (20%)
    • 1.1 Describe the key design elements of the following, pertaining to the Cisco Collaboration architecture as described in the SRND/PA
    • 1.2 Describe the purpose of Edge devices in the Cisco Collaboration architecture such as Expressway and Cisco Unified Border Element
    • 1.3 Configure network components to support Cisco Collaboration solutions
    • 1.4 Troubleshoot network components in a Cisco Collaboration solution
    • 1.5 Explain these components to support Cisco Collaboration solutions
  • 2.0 Protocols, Codecs, and Endpoints (20%)
    • 2.1 Troubleshoot elements of a SIP conversation
    • 2.2 Identify the appropriate collaboration codecs for a given scenario
    • 2.3 Configure codec negotiations
    • 2.4 Deploy SIP endpoints
    • 2.5 Troubleshoot collaboration endpoints
  • 3.0 Cisco IOS XE Gateway and Media Resources (15%)
    • 3.1 Configure voice gateway elements
    • 3.2 Configure ISDN PRI/BRI
    • 3.3 Troubleshoot ISDN PRI/BRI
    • 3.4 Configure and verify the MGCP
    • 3.5 Identify the appropriate media resources for a given scenario (hardware and software)
  • 4.0 Call Control (25%)
    • 4.1 Describe the Cisco Unified Communications Manager digit analysis process
    • 4.2 Implement toll fraud prevention on Cisco Unified CM
    • 4.3 Configure globalized call routing in Cisco Unified CM
    • 4.4 Describe Mobile and Remote Access (MRA)
  • 5.0 QoS (10%)
    • 5.1 Describe problems that can lead to poor voice and video quality
    • 5.2 Describe the QoS requirements for these application types (voice and video)
    • 5.3 Describe the class models for providing QoS on a network
    • 5.4 Describe the purpose and function of these DiffServ values as it pertains to collaboration
    • 5.5 Describe QoS trust boundaries and their significance in LAN-based classification and marking
    • 5.6 Describe and determine location-based CAC bandwidth requirements
    • 5.7 Configure and verify LLQ (class map, policy map, service policy)
  • 6.0 Collaboration Applications (10%)
    • 6.1 Configure Cisco Unity Connection mailbox and MWI
    • 6.2 Configure Cisco Unity Connection SIP integration options to call control
    • 6.3 Describe Cisco Unity Connection call handlers
    • 6.4 Describe Cisco Unified IM&P protocols and deployment
    • 6.5 Deploy Cisco Jabber on premises

  • 1.0 Protocols and APIs (12%)
    • 1.1. Capture, analyze, and troubleshoot IP collaboration signaling protocols
    • 1.2. Implement and troubleshoot SDP and media negotiation
    • 1.3. Analyze and troubleshoot SIP identity headers
    • 1.4. Capture, analyze, and troubleshoot media protocols
    • 1.5. Design, implement, and troubleshoot DTMF relay
    • 1.6. Capture, analyze, and troubleshoot messaging protocols
    • 1.7. Capture, analyze, and troubleshoot legacy telephony protocols
    • 1.8. Utilize and troubleshoot the following APIs
    • 1.9. Describe the functionality of the following APIs
  • 2.0 Infrastructure and Quality of Services (11%)
    • 2.1. Implement and troubleshoot network services
    • 2.2. Troubleshoot layer 2 and layer 3 network connectivity issues
    • 2.3. Identify key implications of running collaboration in a wireless environment
    • 2.4. Design, implement, and troubleshoot Quality of Service for Collaboration applications and endpoints on LAN/WAN/WLAN (Cisco IOS-XE and AireOS)
    • 2.5. Troubleshoot voice and video quality issues
    • 2.6. Collect and analyze packet captures on Cisco Collaboration platforms
    • 2.7. Design, implement, and troubleshoot Enhanced Locations Call Admission Control (ELCAC)
    • 2.8. Design, implement, and troubleshoot Call Admission Control on CUBE
    • 2.9. Describe APIC-EM integration with Cisco Collaboration solutions
    • 2.10. Design, implement, and troubleshoot Collaboration applications in a virtualized environment
  • 3.0 Call Control and Dial plan (24%)
    • 3.1. Design and analyze global dial plans
    • 3.2. Design, implement, and troubleshoot fundamental dial plan features on Unified CM
    • 3.3. Design, implement, and troubleshoot advanced dial plan features on Unified CM
    • 4.3. Implement collaboration endpoints and infrastructure using IPv6
    • 3.4. Design, implement, and troubleshoot URI and domain-based routing
    • 3.5. Implement and troubleshoot Unified CM telephony features
    • 3.6. Design, implement, and troubleshoot audio and video codec selection
    • 3.7. Implement and troubleshoot SIP trunking
    • 3.8. Implement and troubleshoot UDS in a multi-cluster environment
    • 3.9. Verify and troubleshoot Unified CM database replication
    • 3.10. Design, implement, and troubleshoot dial plans on Cisco IOS-XE
    • 3.11. Implement and troubleshoot SIP call control for Unified CME
    • 3.12. Implement and troubleshoot SIP-SRST and E-SRST
    • 3.13. Design, implement, and troubleshoot dial plans on Expressway Series
    • 3.14. Implement and troubleshoot Cisco Spark Services
  • 4.0 Endpoints, User Management, and Mobility (10%)
    • 4.1. Implement and troubleshoot hardware and software endpoint registration in a multi-cluster environment
    • 4.2. Implement and troubleshoot mixed mode and Security By Default (SBD) on Unified CM
    • 4.4. Implement and troubleshoot endpoint features
    • 4.5. Integrate and troubleshoot LDAP synchronization and authentication
    • 4.6. Integrate and troubleshoot Single-Sign-On (SSO)
    • 4.7. Implement and troubleshoot self-provisioning
    • 4.8. Implement and troubleshoot mobility features
    • 4.9. Implement and troubleshoot Extension Mobility Cross Cluster (EMCC)
  • 5.0 Edge Services (18%)
    • 5.1. Implement and troubleshoot ISDN PRI gateways
    • 5.2. Implement and troubleshoot SIP trunks in a multi-tenant environment
    • 5.3. Implement and troubleshoot SIP normalization and SDP normalization
    • 5.4. Implement and troubleshoot encrypted signaling and media on trunks
    • 5.5. Implement and troubleshoot stateful box-to-box redundancy on CUBE (Cisco IOS-XE)
    • 5.6. Implement and troubleshoot network and application level security on Cisco IOS-XE
    • 5.7. Design, analyze, and troubleshoot firewall traversal in a Collaboration solution
    • 5.8. Implement and troubleshoot Expressway Series traversal communications
    • 5.9. Implement and troubleshoot Mobile and Remote Access (MRA)
    • 5.10. Implement and troubleshoot network and application level security on Expressway Series
    • 5.11. Implement and troubleshoot call routing for Spark hybrid services and Business-to-Business (B2B) calling
    • 5.12. Implement and troubleshoot Spark hybrid service connectors and containers
    • 5.13. Implement and troubleshoot third-party interoperability and federation
  • 6.0 Media Resources, Meetings, and Call Recording (12%)
    • 6.1. Design, implement, and troubleshoot media resources
    • 6.2. Implement and troubleshoot rendezvous conferencing
    • 6.3. Implement and troubleshoot ad-hoc conferencing
    • 6.4. Implement and troubleshoot scheduled meetings
    • 6.5. Implement and troubleshoot CallBridge and WebBridge on Cisco Meeting Server
    • 6.6. Implement and troubleshoot high availability on Cisco Meeting Server
    • 6.7. Design, implement, and troubleshoot audio and video call recording architectures
  • 7.0 Collaboration Applications (13%)
    • 7.1. Implement and troubleshoot on premise IM&P servers and clients
    • 7.2. Implement and troubleshoot presence
    • 7.3. Integrate IM&P server with external database to enable Persistent Chat and Group Chat
    • 7.4. Implement and troubleshoot voicemail integration
    • 7.5. Implement and troubleshoot voicemail features
    • 7.6. Implement and troubleshoot voicemail dial plan
    • 7.7. Implement and troubleshoot voicemail digital networking
    • 7.8. Design, implement, and troubleshoot Cisco Unified Contact Center Express (UCCX)
    • 7.9. Implement and troubleshoot Contact Center agent desktop (Finesse)

  • 1.0 Protocols and APIs (10%)
    • 1.1 IP collaboration signaling protocols
    • 1.2 Media Negotiation
    • 1.3 Media Path Optimization
    • 1.4 SIP headers
    • 1.5 Media protocols
    • 1.6 DTMF relay
    • 1.7 Messaging protocols
    • 1.8 Collaboration APIs
  • 2.0 Infrastructure and Quality of Service (10%)
    • 2.1 Network services
    • 2.2 Troubleshoot layer 2 and layer 3 network connectivity issues
    • 2.3 Quality of Service for Collaboration applications and endpoints on LAN/WAN/WLAN (Cisco IOS-XE and AireOS)
    • 2.4 Troubleshoot voice and video quality issues
    • 2.5 Call Admission Control
    • 2.6 Certificate management
  • 3.0 Call Control and Dial Plan (20%)
    • 3.1 Global dial plans
    • 3.2 Fundamental dial plan features on Unified CM
    • 3.3 Advanced dial plan features on Unified CM
    • 3.4 URI and domain-based routing
    • 3.5 Unified CM telephony features
    • 3.6 Audio and video codec selection
    • 3.7 SIP trunking
    • 3.8 Securing SIP trunks on UCM
    • 3.9 UDS in a multi-cluster environment
    • 3.10 Unified CM database replication
    • 3.11 Dial plans on CUBE
    • 3.12 SIP-SRST and E-SRST
    • 3.13 Dial plans on Expressway Series
  • 4.0 Endpoints and User Management (10%)
    • 4.1 Hardware and software endpoint registration in a multi-cluster environment
    • 4.2 Mixed mode and Security By Default (SBD) on Unified CM
    • 4.3 Securing endpoints
    • 4.4 Collaboration endpoints and infrastructure using IPv6
    • 4.5 Endpoint features
    • 4.6 User authentication and authorization
    • 4.7 Self-provisioning
  • 5.0 Edge Services (20%)
    • 5.1 ISDN PRI gateways
    • 5.2 SIP trunks using CUBE
    • 5.3 SIP normalization and SDP normalization
    • 5.4 Securing SIP trunks on CUBE
    • 5.5 Stateful box-to-box redundancy on CUBE (Cisco IOS-XE)
    • 5.6 Network and application level security on Cisco IOS-XE
    • 5.7 Firewall traversal in a Collaboration solution
    • 5.8 Expressway Series traversal communications
    • 5.9 Mobile and Remote Access (MRA)
    • 5.10 Network and application level security on Expressway Series
    • 5.11 Webex Edge and Webex Hybrid Services
    • 5.12 Third-party interoperability and federation
  • 6.0 Media Resources and Meetings (15%)
    • 6.1 Media resources
    • 6.2 Rendezvous conferencing
    • 6.3 Ad-hoc conferencing
    • 6.4 Scheduled meetings
    • 6.5 CallBridge and WebBridge on Cisco Meeting Server
    • 6.6 High availability on Cisco Meeting Server
    • 6.7 Secure conferencing on Cisco Meeting Server
  • 7.0 Collaboration Applications and Services (15%)
    • 7.1 On premise IM&P servers and clients
    • 7.2 Presence
    • 7.3 IM&P server integration with external database for Persistent Chat and Group Chat
    • 7.4 Cisco Unity Connection voicemail integration
    • 7.5 Cisco Unity Connection voicemail features
    • 7.6 Cisco Unity Connection voicemail dial plan
    • 7.7 Mobility features
    • 7.8 Extension Mobility Cross Cluster (EMCC)
    • 7.9 Audio and video call recording architectures
    • 7.10 Secure call recording
    • 7.11 Cisco Unified Contact Center Express (UCCX)
    • 7.12 Contact Center agent desktop (Finesse)

Exam Preparation Resources

There are a number of resources available to help you prepare for the Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) examination:

An additional resource is O'Reilly Learning Safari Books Online, a searchable digital library that provides online access to thousands of books, training videos and conference sessions. See the Educational Resources section on the Related Sites page here on COOL to learn how to get free access.

Testing Information

  • Exam Administration

    Credential exams may be administered in-person at a testing site, proctored on-line remotely, or have options for both. If an exam is administered through a test vendor, the third-party test vendor box will be checked. The following test administration options apply to the Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) credential where checked:

    • In-person exam
    • Remote proctored on-line exam
    • Third-party test vendor
  • For more information on the Cisco Systems, Inc. testing process, visit the agency website.

RECERTIFICATION

Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration)

Renewal Period: 3 years

The Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) credential has the following recertification information:

A CCIE Collaboration certification is valid for three years.  To recertify, certification holders may chose between passing an exam, earning Continuing Education (CE) credits, or a combination of both.

For the exam option, CCIE Collaboration certification holders must pass ONE of the following before the certification expiration date:

  • Pass any one expert-level certification exam
  • Pass one CCIE lab exam
  • Pass any three professional concentration exams
  • Pass one technology core exam and pass any one professional concentration exam

For the Continuing Education options, certification holders must satisfy one of the following options:

  • Pass one technology core exam and earn 40 CE credits
  • Pass any two professional concentration exams and earn 40 CE credits 
  • Pass any one professional concentration exam and earn 80 CE credits
  • Earn 120 CE credits

Additional considerations for the Cisco Certified Internetwork Expert Collaboration (CCIE Collaboration) include:

  • There are no formal prerequisites for CCIE certification. Candidates are expected to have an in-depth understanding of the topics on the exams and strongly encouraged to have five to seven years of experience with designing, deploying, operating and optimizing collaboration technologies and solutions prior to taking the exam.
  • Passing any of the individual exams required for this certification may lead to a Cisco Certified Specialist Certification. More information can be found on the Cisco webpage.

In Demand

This certification is considered in demand. The U.S. Department of Labor sponsored CareerOneStop's analysis indicates the certification is frequently mentioned in online job postings.

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Credential is related to some tasks associated with the duties of the military occupation (at least one critical task but less than 80%)

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Credential is directly related to most of the major duties associated with the military occupation (at least 80%)

Other

Credential is related to this military occupation, but is more advanced or specialized and therefore will likely require additional education, training, or experience

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1-3 years experience; Enlisted E1 through E4

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4-10 years experience; Enlisted E5 through E6

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10+ years experience; Enlisted E7 through E9

Early Career

1-3 years experience; Enlisted “A” School through E5

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4-10 years experience; Enlisted E6 through E7

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10+ years experience; Enlisted E8 through E9

Early Career

1-6 years experience; Officer O1 through O2

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6-12 years experience; Officer O3 through O5

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12+ years experience; Officer O6 and Above

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May be difficult to attain: minimum education requirement is a Bachelor's degree, and/or minimum experience is 10 or more years.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

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Moderate ease of attainment: minimum education requirement = Associate's and/or prerequisite and/or minimum experience = more than 2 years and less than 10 years of experience.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

High

Highly attainable: minimum education requirement = HS or less and/or minimum experience = 2 years or less experience and no additional requirements.

Note: In some cases “years of experience” refers to time actively on duty or while holding a certain occupation or prior certification and not always in consecutive calendar years. Additional years required for certain preliminary stages may not be included in this classification. For requirements measured in hours, 1080 hours was considered a year. For days, 365 days was considered a year. Please review all prerequisites and requirements for eligibility, and additional information for details.

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Updated: January 07, 2021
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